Rising costs and network investments prompt Flow St Lucia internet price increase
CASTRIES, St Lucia (April 4, 2025) — Customers are set to see a Flow St Lucia internet price increase take effect on May 1, 2025, as the telecommunications provider announces a 2.5% adjustment to some broadband service plans. The company attributes the change to rising operational costs and continued investment in its network infrastructure to ensure high-speed, reliable connectivity across the island.
The adjustment, which Flow says is necessary to support its service delivery and network development, will see the average residential internet bill rise by approximately EC$3.00. Customers are expected to see the change reflected in their statements beginning next month.
“Despite rising costs, we have worked hard to deliver greater value by offering bundled services that help you save more while enjoying seamless connectivity,” Flow stated in the notice. “We continue to invest in our network, technology, and customer experience to provide you with the best possible service.”
The telecommunications provider emphasized its commitment to keeping customers connected through what it describes as the “fastest, strongest, and most reliable network in Saint Lucia.” The upcoming adjustment, Flow insists, is part of a broader effort to enhance service delivery and ensure long-term performance.
Customers urged to review new internet plans
In the official communication, Flow encouraged customers to explore its new internet plans to identify options better suited to their specific connectivity and entertainment needs. The company emphasized affordability, suggesting that tailored bundles may help offset the impact of the price hike for many users.
“We understand the importance of affordability,” Flow noted. “We invite you to explore our updated plans to find the best options tailored to your needs.”
This latest announcement follows a previous Flow St Lucia price hike, reported by Unitedpac St Lucia News, where the company also cited rising costs and network investments as justification. Read that full story here.
Flow maintains customer support channels amid change
Flow reaffirmed its commitment to customer service, noting that support remains available through its hotline at 1800 804 2994 for questions or assistance regarding the new rates.
The company’s message closed with a reiteration of its brand promise: “We Connect. We Care. We Commit.”
The decision comes as Flow and its regional counterparts face growing scrutiny from consumer advocates over price increases in an inflation-sensitive economic environment. However, the company maintains that its goal remains to provide dependable, value-driven digital services across St Lucia.
For continued updates on changes in telecommunications and consumer affairs, follow Unitedpac St Lucia News.
