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Aviation Chaos Unfolds as IATA Slams Hewanorra Airport Crisis in Saint Lucia
SAINT LUCIA — Saint Lucia’s Hewanorra International Airport (HIA) descended into chaos on Saturday as a crippling labor action by ground handling staff led to widespread flight disruptions. The International Air Transport Association (IATA) has issued a scathing response, warning of serious risks to the island’s aviation sector and urging swift government intervention.
According to an IATA statement, reports indicate that 80% of employees from GCG Ground Services, the airport’s sole ground handling provider, called in sick, leading to severe delays and flight cancellations.
“Today’s lack of adequate ground services has significantly disrupted airline schedules, inconvenienced passengers, and damaged confidence in Saint Lucia’s sole aviation gateway,” IATA stated in a release on Saturday.
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of 05IATA Issues Dire Warning Over Aviation Vulnerabilities
IATA’s Regional Vice President for the Americas, Peter Cerdá, condemned the disruptions, stating:
“IATA is pressing the Civil Aviation Authority and airport authorities to implement immediate contingency measures to restore normal operations and minimize disruption. We are also seeking direct engagement with the Ministers of Transport and Tourism to ensure a swift resolution to this labor dispute and to discuss long-term reforms to prevent such vulnerabilities in the future.”
The aviation body warned that Saint Lucia’s dependence on a single ground handling service provider has exacerbated the situation, leaving airlines and travelers with no backup solutions. IATA further declared that this structural flaw poses an unnecessary risk to the aviation sector, as demonstrated by the current crisis.
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of 05Passengers Stranded as Flight Operations Collapse
The Saint Lucia Air and Sea Ports Authority (SLASPA) confirmed that at least three flights were canceled, while several others faced significant delays as airlines scrambled to operate with minimal ground support.
Passengers at Hewanorra Airport described the scene as chaotic, with long lines at check-in, baggage claim, and security checkpoints due to the crippling staff shortage.
One stranded traveler, who was scheduled to fly to Miami, expressed frustration over the lack of communication from airlines, stating:
“We got no clear answers. The staff who were here were clearly overwhelmed. It felt like everything was collapsing.”
SLASPA acknowledged the mass disruption but assured travelers that airlines were working to rebook affected passengers by Sunday, February 2, 2025.
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of 05IATA Calls for Urgent Government Action
IATA is now demanding immediate action from the Saint Lucia Civil Aviation Authority and government officials to address both the short-term crisis and long-term vulnerabilities in the nation’s aviation sector.
According to IATA, the key solutions include:
- Immediate contingency measures to restore normal airport operations.
- Engagement with the Ministers of Transport and Tourism to resolve the labor dispute.
- Introduction of multiple ground handling service providers to reduce reliance on a single company.
- Aviation policy reforms to prevent future disruptions at Hewanorra International Airport.
IATA firmly believes that diversifying ground handling service providers is essential to protecting airline and passenger interests and ensuring operational resilience.
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of 05Tourism Industry at Risk as Crisis Escalates
With Saint Lucia’s economy heavily reliant on tourism, Hewanorra International Airport serves as the primary gateway for thousands of visitors every week. Industry experts warn that continued instability at HIA could deter airlines and tourists from choosing Saint Lucia as a destination, ultimately damaging the country’s global reputation.
“Saint Lucia cannot afford to jeopardize its tourism sector due to operational inefficiencies. This situation demands urgent government intervention,” Cerdá added.
IATA has urged authorities to take decisive action to resolve the crisis and implement structural changes that will safeguard the reliability and efficiency of Saint Lucia’s aviation industry moving forward.
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of 05What Happens Next?
- SLASPA has pledged to work with GCG Ground Services and union representatives to resolve the labor dispute.
- Airlines are working to rebook stranded passengers and minimize further travel disruptions.
- IATA is pushing for direct talks with the government to accelerate aviation reforms.
As the crisis unfolds, pressure is mounting on Saint Lucia’s aviation authorities to restore order, protect passengers, and ensure long-term stability at Hewanorra International Airport.
Industry analysts caution that failure to act swiftly could result in further disruptions, worsening the crisis for airlines, travelers, and the nation’s economy.
For ongoing updates on this developing story, stay connected with Unitedpac St Lucia News.
